Frequently Asked Questions

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1. You should arrive on time and with a makeup-free eye area. If not, you must arrive early to remove any makeup residue around the eye area. Please remove all eye makeup with a mild, oil-free cleanser prior to your appointment. Eye makeup can interfere with the adhesive bond and shorten the lifespan of your lash extensions, so it's very important your natural lashes be as clean as possible.
2. If you are late, we can only perform services within your original allotted appointment time.
3. You should inform your therapist of any allergies or eye treatments you have had such as eye surgery, permanent makeup, chemical peels, etc., and any medical condition, including pregnancy, prior to booking. Some treatments may not be appropriate for you.
4. You need to discontinue the use of heavy creams, lotions, and Vaseline around the eye area the night before the lash appointment.
5. Please avoid receiving a lash perm or tint within 48 hours before the lash application appointment.
6. Limit liquids at least 2-3 hours before the appointment time. This is due to the length of time you will be lying down with your eyes closed.
7. Avoid caffeine 2-3 hours before the appointment time as caffeine makes the eyes jittery.
8. Feel free to bring your own music with earbuds for your enjoyment and relaxation.
9. A 24-hour cancellation notice is required.

 AFTER EYELASH EXTENSIONS

• Do not get your eyelash extensions wet for the first 3~5 hours after the application.
• Do not expose your eyelash extensions to STEAM from showers, saunas, facials, hot yoga, bath, swimming pools or spas, and avoid tanning beds AND spray tans for 48 hours after application.
• Do not use oil-based skincare, mascara, and cleansing products. ONLY water-based and oil-free products are approved for use. Oil-based products, including oil-based eyeliner, will affect the adhesion and cause the lashes to fall out prematurely. Oil-based and waterproof mascara should be avoided ENTIRELY to avoid damage to natural lashes as well as eyelash extensions.
• Do not touch lashes frequently. Keeping your fingers off your extensions will keep them clean and free of natural oils.
• Brush your eyelash extensions. Brushing your eyelash extensions with a clean lash brush given to you will keep your lashes tangle-free and looking their best. This will also encourage loose lashes to shed as needed. Brush only from center to tip, avoiding the base of the lash line.
• NO EYELASH CURLER. You will not need to curl your eyelash extensions. Doing so can cause breakage and pull natural eyelashes from the root, potentially causing damage.
• Inform your other service providers that you have eyelash extensions when getting facials, spray tans, massages, etc.

How long will it take to apply eyelash extensions? Lashes are applied while you are lying down with your eyes closed in a cozy, warm spa bed. This beauty rest can take about 1.5 to 2 hours for a classic full set and Russian volumes. After cleaning and priming your lashes, your bottom lashes are protected with an anti-aging eye pad or medical tape, and then lash extensions are applied. It is a very relaxing, non-invasive procedure, and most clients fall asleep!

How long do eyelash extensions last? Eyelash extensions can last up to 6 weeks. However, they are no longer full after 6 weeks. Therefore, a refill is recommended to keep your lashes full every 2-3 weeks. No matter what lash extensions you get and how strong glue we use, the extensions will shed with the natural growth cycle of your own lashes.

How often should I get touch-ups? We recommend getting a touch-up every 2-3 weeks. If you wait too long, your eyelash extensions will mostly fall out, and you will be required to have a full set. Other factors such as exposure to steam, humidity, or touching your eyes a lot may cause the extensions to fall off sooner.

Can I swim, shower, exercise, or visit a spa while wearing eyelash extensions? Yes. The bonding agent we use is waterproof and allows you to shower, swim, exercise, etc. But the more you do those things, the less lashes last.

Why don't my lashes last long? They mostly fall off in 3 days!

If you are experiencing lash fallout within just a few days, it could be due to a number of factors. Firstly, lash extensions should be refilled every 2-3 weeks, which means that at the 2-3 week mark, you may only have around 30% of the lashes remaining. The glue used for lash extensions is also sensitive to humidity and high temperatures, which can cause retention issues. People with oily skin, who produce more sebum and water than normal, may also have difficulty with lash retention. Sweating or hot and humid weather can also cause lashes to fall out more easily. Additionally, if you sleep on your side, your lashes may rub against your pillow, and if you wear contact lenses, you may be more likely to touch your eye area. If you live or travel to a city with a hot and humid climate, the glue may not last as long. Moisture from activities such as facial treatments with steamers or working out can also weaken the glue, as can applying lotion or eye cream around your eyes. There are many potential reasons for lash fallout, but if you experience more than 50% fallout within 3 days, you can contact ohmylashandbrow@gmail.com with clear photos of your eyes to receive a free new full set.

My lash line feels tight and stiff after lash extensions, Why?

While glue should not be applied directly to your skin during lash extensions, the more lashes you have, the tighter and stiffer your lash line may feel due to the amount of glue used. If the glue is too dry, too wet, too cold, or too hot, it may also harden and cause discomfort. However, this does not affect the health of your eyelashes, and discomfort should subside as you get used to the feeling. If you experience pain, you should contact your lash technician.

Who should NOT wear eyelash extensions?

Eyelash extensions may not be suitable for people who have pre-existing eyelid or eye conditions such as blepharitis and ocular rosacea, those who are very rough with themselves and do not want to follow aftercare instructions, those who want a very heavy mascara look but do not have the natural lashes to support it, those who have a condition called Trichotillomania (compulsive pulling or twisting of hair or eyelashes), those who are in chlorinated water many times a week, and those who cannot control rubbing their eyes.

1. Candidates who are seeking permanent makeup and who may be contraindicated (meaning those that cannot be treated) are:

• Those under 18 years of age need a guardian
• People with severe diabetes
• Pregnant and lactating women
• People with glaucoma and people who are taking blood-thinning medicines (e.g., aspirin).
• People with skin diseases such as psoriasis, eczema, and undiagnosed rashes or blisters on the site that is to be treated.
• People with allergies to makeup or colors
• People with allergies to topical anesthetic or numbing creams
• Those with easily triggered postinflammatory hyperpigmentation are not good candidates
• Those with transmittable blood conditions like HIV or Hepatitis
• Active skin cancer in the area to be tattooed
• If you are a hemophiliac
• Have healing disorders, on blood thinners, uncontrolled high blood pressure, or had mitral valve disorder.

1. Let the therapist know if you have had allergic reactions to topical anesthetics.
2. Other contraindications:

• AHA's (lactic, glycolic, citric, retinoic, and tartaric acids) or any OTC creams and lotions for tone correcting, anti-aging, exfoliating, fading can discolor your permanent makeup.
• Flu or Cold: Please stay home and reschedule your appointment if you have a cold or flu or sinus/respiratory infection.
• Coumadin: The amount of bleeding and response to topical epinephrine will determine coverage per appointment. If excessive bleeding occurs, extra appointments may be necessary for the desired outcome.
• Cancers/Chemotherapy: A doctor's clearance may be necessary.
• Laser eye surgery: Wait about 3 months for eyeliner procedure. All other permanent makeup procedures are ok.
• Juvederm or other "fillers": Get permanent makeup first or ask your Juvederm tech for clearance.
• Shingles (varicella): If you have shingles on your face, wait several months to get permanent makeup.
• Eyelift or blepharoplasty: Wait for about 6 months. (Eyeliners tattoo clients only)
• Pinkeye: As soon as the infection has cleared, medication completed.
• Cold Sores: Clients with a severe history of cold sores might need a medication of antiviral drugs (Zovirax, Valtrex, or Acyclovir) after the procedure

BEFORE SEMI-PERMANENT MAKEUPALL SEMI-PERMANENT COSMETIC PROCEDURES CAN BE SINGLE OR MULTI-SESSION PROCESSES. After the initial procedure, we provide a retouch service, and there is no additional charge for the follow-up appointment after your initial application as long as it is performed within two months of the initial application. This retouch is not mandatory, and if there is no need to be fixed or modified, clients DO NOT have to come back. We always strive to give a perfect result to our valued clients.WHILE YOUR SKIN HEALS, BE PREPARED FOR THE COLOR INTENSITY OF YOUR PROCEDURE TO BE SIGNIFICANTLY LARGER, SHARPER, BRIGHTER, OR DARKER than what is expected for the final outcome. This is a normal and expected result of the application and healing process. The healing process will take a number of days to complete, depending on how quickly the outer layer of your skin exfoliates and new skin regrows to take its place. Since delicate skin or sensitive areas may swell slightly or redden, some clients feel it's best not to make social plans for a day or two following any procedure. Please bring your lip products or brow pencils with you on the day of the procedure if possible for better consultation.

Pre-Procedure Instructions

Eyebrows: Avoid tweezing, waxing, electrolysis, and coloring and tinting your brows at least a week prior to the procedure if possible.

Eyeliner: DO NOT WEAR CONTACT LENSES DURING OR IMMEDIATELY FOLLOWING THE PROCEDURE. Remember to bring your glasses. You may resume wearing your contact lenses as soon as your eyes return to their pretreated condition. Also, DO NOT WEAR ANY EYE MAKEUP or EYELASH EXTENSIONS before you visit. Do not use growth stimulants for at least one week before and one week after your eyeliner procedure.

Lips: Lip wax or bleaching treatments, lip fillers, or laser hair removal for the lip area should not be undertaken at least one week prior to your lip tattoo procedure. Please apply any lip balms or Vaseline to make the lips smooth and not dry for the best result.

Hairline: We recommend that you avoid direct sun exposure or tanning for 7-10 days before your procedure to eliminate the risk of burnt skin. No sunburn for 30 days prior to an appointment. Please wash your hair before you visit. Do not use irritating products. For example, products with strong scrub products or strong menthol are not recommended. 

AFTER SEMI-PERMANENT MAKEUP (All areas):

The following activities must be avoided during the first 14 days post-permanent makeup procedure:

1. Increased sweating
2. Practicing sports
3. Swimming
4. Applying makeup, lotion, and soap on the area
5. Hot sauna, hot bath, or Jacuzzi
6. Sun tanning or salon tanning
7. UV/UVA rays or chemicals as they have been known to cause a shift in color and premature fading
8. Any laser or chemical treatments or peelings, and/or any creams containing Retin-A or Glycolic acid on the face or neck
9. Picking, peeling, or scratching of the micro-pigmented area to avoid scarring or removal of the pigment
10. Performing tasks related to heavy household cleaning such as garage or basement cleaning where there is a lot of airborne debris
11. Drinking alcohol in excess as it may lead to slow healing of wounds
12. Driving in open-air vehicles such as convertibles, boats, bicycles, or motorcycles

(Only eyebrows) After the procedure, make sure your hands are completely clean and gently apply the post-care ointment with a cotton swab or a clean finger from the first day. This can be done once at night time for at least 3 days. When the post-care ointment runs out, apply vaseline for hydration of your skin for at least 7 days more.

Please wash your face carefully around the area without getting water on the treated area. During the shower, keep your face away from the showerhead.

Only clean water can contact the area. DO NOT use cleansing foam or oil or soap or facial mask pack or any cosmetics and sunscreen directly on to the area.

If you experience any unexpected problems with the healing of the skin, please contact us immediately to discuss further instructions.

Contact a physician if any signs or symptoms develop, such as fever, redness at the site, swelling, tenderness of the procedure site, elevated body temperature, red streaks going from the procedure site towards the heart, and/or any green/yellow discharge that is foul in odor.

Lips tattoo:

After the procedure, make sure your hands are completely clean and gently apply the post-care ointment (A&D ointment or vaseline) as often as possible. DO NOT allow the lips to become dry.

If you develop cold sores, fever blisters, or herpes simplex after the procedure, you should contact your physician to obtain and take the proper prescription medication to treat such outbreaks. Many physicians prescribe Valtrex or antivirals. Follow your physician’s instructions.

Do not touch your lips with fingers or food. Please use a fork or chopstick for food and a straw for any beverages.

Eyeliner tattoo:

The next day, the eyelids may be more swollen, which is normal. Please cool the area with an ice pack at least 2 times a day. When using the ice pack, wrap it in plastic wrap to prevent the eyes from getting wet. Do not apply pressure to your eyes.

Do not apply any antibiotic creams as they do not help with healing. Our eyeliner tattoo is dry healing, so do not apply anything to it.

Scalp Hairline tattoo:

Avoid shampooing for at least 3 days immediately after the procedure.

Avoid using shampoo with a strong stimulating scent for at least two weeks or shampoo with a scrub function.

Please do not wear tight hats or hairbands for at least 2 weeks.

RETUCH POLICY

After completing the initial procedure, we offer a retouch service free of charge for the follow-up appointment within two months of the initial application. The retouch is not mandatory, and clients are not required to return if there is no need for fixing or modification. Our goal is to always provide our valued clients with a perfect result.

What is Semi-Permanent Makeup?

Semi-Permanent Makeup is a non-surgical treatment that replicates flawlessly applied 'conventional' cosmetics by infusing colored, pharmaceutical-grade pigments into the skin. Results are immediate and long-lasting, bringing balance and definition to facial features.

Who is Semi-Permanent Makeup suitable for?

Semi-Permanent Makeup is suitable for every woman who wants to feel good about herself and is confident that her makeup application is faultless, with an endurance way beyond anything conventional cosmetics can offer. We also offer life-changing benefits to alopecia sufferers or those who are suffering or will suffer hair loss following chemotherapy.

Is Semi-Permanent Makeup safe?

Absolutely! We follow a strict code of conduct that ensures the safety of our clients. Meticulous standards of hygiene are followed with the use of disposable cartridges, gloves, etc. We are trained and qualified technicians and only use state-of-the-art equipment and hypoallergenic pigments.

Does it hurt?

Client comfort is an important aspect of all semi-permanent procedures. It does hurt a little but is rather more uncomfortable than unbearable. Be assured, we use the best topical numbing agents, both before and throughout the procedure, ensuring your maximum comfort.

How long do the results last?

Semi-Permanent Makeups can last for many years. The actual length of time is variable and depends on factors such as UV/sun exposure, skin type, beauty regimen, the density of color implanted into the skin (softer enhancements do not last as long as strong, bold enhancements). All enhancements will require a color boost or top-up every few years to maintain their crispness and color.

Here is the average lasting period:

EYEBROWS

Microblading: over 5 years. (The more saturated and darker the color, the longer it will last on the skin.)

EYELINERS

5 to 10 years.

LIPS and SCALP HAIRLINES MICROBLADING

1 to 5 years (The more saturated and darker the color, the longer it will last on the skin.)

How quickly will my procedure heal?

Everyone is different, and healing times vary according to your health. Generally speaking, the skin will heal within 2 weeks for eyebrows and scalp hairlines, and within a week for lips and eyeliners.

How will I look immediately afterward?

Microblading is the most natural brows right after the procedure. Ombre and Combination brows procedures are slightly noticeable and slightly darker. Eyes may swell a little, but this generally only lasts for a day. Lips will swell and may remain swollen and chapped in appearance for several days.

Can I wear makeup afterward on the area I got the procedure?

We advise not to wear any cosmetics until the skin has healed as this may cause infection. You need to keep the area hygienically clean and lightly moisturized to promote efficient healing. Once healed, you can wear as much makeup as you wish, although you probably will not need to!

How long does the procedure take?

Most procedures take between 2 – 3.5 hours from start to finish. We always allow more than enough time so that you and our technicians can be relaxed and not rushed to finish.

What if I am on medication – will it affect the procedure?

Some medications are contraindicated. It is vitally important that you discuss the medications you are taking with us at your consultation.

What if I am not satisfied with the results of my procedure?

If you are not satisfied with the results of your semi-permanent makeup procedure, we offer a free touch-up to make any necessary adjustments. However, if you want to change the color or shape due to a simple change of mind, there may be an additional cost. We always obtain consent from clients for the shape, color, and other aspects of the procedure before beginning, so any changes must be discussed with your technician.

I have a history of cold sores. Will this affect my lip tattoo procedure?

If you have a history of cold sores, it is recommended that you see a doctor before or after your lip tattoo procedure to obtain antiviral medication to prevent or treat a cold sore outbreak. If your condition is currently under control, it should not affect the procedure.

What if I have poorly tattooed eyebrows?

We specialize in correcting and fixing poorly shaped or unnatural-colored eyebrows using our signature techniques. In most cases, we can correct them without the need for laser tattoo removal, which can be a more complex and costly procedure.

NEW CLIENTS: Cancellations within 24 hours are allowed, but a non-refundable deposit of 30% of the treatment fee will be required for the next appointment.

SEMI-PERMANENT MAKEUP RETOUCH CLIENTS: Cancellations within 24 hours will result in the expiration of the free retouch service. However, clients who wish to receive a retouch service can be charged an additional fee depending on how much time has passed.

NO-SHOW CLIENTS: Unfortunately, we will no longer provide our services to customers who do not show up for their scheduled appointment without prior notice.